1. Introduction
Naples Estate Jewelry ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you interact with our website (naplesantiquesllc.com), schedule a consultation, text or call us, or otherwise engage our services, and how we use and protect that information.
2. Information We Collect
We may collect the following limited categories of information directly from you:
- Contact information — your name, phone number, and email address when you call, text, or schedule a consultation through Calendly.
- Item details — photos, descriptions, reports, receipts, or other documents you voluntarily send us in connection with a potential sale.
- Chat messages — any messages you send through the live chat widget on our website.
- Standard web data — basic analytics such as IP address, browser type, pages visited, and approximate location, collected automatically through our hosting provider and analytics tools.
3. How We Use Your Information
We use information you provide solely to:
- Respond to your inquiries and provide quotes or evaluations;
- Schedule and conduct private consultations;
- Complete agreed-upon purchases and any related paperwork;
- Improve our website and service quality.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
Our website uses a small number of trusted third-party services to operate. These services may collect their own information subject to their own privacy policies:
- Calendly — appointment scheduling.
- Tawk.to — live-chat widget.
- Google Fonts and content delivery networks — font and asset hosting.
5. Confidentiality
Because much of our business involves inherited collections and high-value items, we treat all client information — including item photos, descriptions, and final transaction details — as strictly confidential. We do not disclose client identities or transaction specifics to any outside party except as required by law (for example, in response to a subpoena or as required by precious-metals reporting regulations).
6. Data Retention & Security
We retain contact information and transaction records only as long as reasonably necessary for legitimate business and legal record-keeping purposes. We use commercially reasonable security measures to protect the information you provide.
7. Your Rights
You may request that we delete the contact information we have on file for you at any time by calling or texting (239) 404-8505. We will honor reasonable requests subject to any legal record-keeping obligations.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect information from anyone under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
10. Contact
Questions about this Privacy Policy can be directed to:
Naples Estate Jewelry
Phone/Text: (239) 404-8505